Updated 27 October 2026

Returns & refunds

Under the Australian Consumer Law you can ask for a repair, replacement or refund if an item is faulty, unsafe, not as described, or does not match the sample shown. This applies whether you bought it at full price or on sale.

Something wrong with your order?

1. Email hello@lampblackeditions.com with your order number and a photo of the print and the packaging.
2. We reply within 2 business days.
3. You choose a replacement or a refund wherever the law gives you the choice, such as for a major failure. There is no need to send anything back, and we cover any costs.

It helps to unroll and check your prints when they arrive, so we can put things right quickly. You are not required to, and you can contact us within a reasonable time of noticing a problem.

Lost or late parcels

If your parcel has not arrived within 14 days of payment, email us and we will send a replacement or refund you in full, whichever you prefer.

Address errors

If a parcel comes back to us undelivered because of an error in the address entered at checkout, we will send it again once at no charge. Where the error was ours or the carrier's, you get a replacement or a full refund.

Change of mind

Each set is printed to order for you, so we do not accept change-of-mind returns. This does not affect your rights for prints that are damaged, faulty or not as described.

Your rights

Nothing in this policy limits your guarantees under the Australian Consumer Law.

Refund timing

Refunds go back to your original payment method within 5 business days of approval.